It is important in
your evaluation of the situation to distinguish between support,
training,
implementation and consulting. Each process is unique and
should not be confused.
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Fix something that is broken. (I was trained to create a schedule for a student this way. I have my notes. I am following the steps I was taught and it is not working.)
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Consulting
Is there a better way of doing something or, can
I perform a particular task that I think the software can do. (I would like to know if there is a faster way to get a specific group of students on a list to print on a report.) ...more about Consulting
Implementation
I want to add functionality to the system or set it up. (I
would like to store student physical documents as electronic documents
that could be accessed directly through SMS Chancery and it is not
currently installed or setup.)...more about Implementation
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