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It is important in your evaluation of the situation to distinguish between support, training,
implementation and consulting. Each process is unique and should not be confused.

Training
I want to learn a new process or more about a familiar one that has changed. (I would like to learn the process to schedule a new student. I don't know how.) ...more about Training; Current Training Schedule; Download 8th Day Training Schedule in .pdf format
Support
Fix something that is broken. (I was trained to create a schedule for a student this way. I have my notes. I am following the steps I was taught and it is not working.)

Consulting
Is there a better way of doing something or, can I perform a particular task that I think the software can do. (I would like to know if there is a faster way to get a specific group of students on a list to print on a report.) ...more about Consulting

Implementation

I want to add functionality to the system or set it up. (I would like to store student physical documents as electronic documents that could be accessed directly through SMS Chancery and it is not currently installed or setup.)...more about Implementation